Patient Information.

Please find below answers to the common questions we receive:

Frequently asked questions

What are your consultation fees?

Beachside Doctors is a private billing clinic. This means there will be a gap payment for most consultations. Some consultations (repeat prescriptions, vaccinations, nursing appointments) may be bulk billed at the Doctors discretion.
Short or Long consultation - $40 Gap payment* Concession (valid Health care card / Pension card holder (excluding seniors card)) - $30 Gap payment* Review appointments - $20 Gap payment* * Gap fees quoted assume you have a valid medicare card. If your consultation is not covered by a medicare item, extra fees are payable.

What are your procedure fees?

Basic Procedure (15 minutes) - includes skin biopsies, implanon insertion etc. $60 Gap payment* Normal Procedure (15-30 minutes) - includes simple excisions, complex implanon, toe nail procedures etc. $100 Gap payment*
Extended Procedure (>30 minutes) - complex skin excisions, multiple excisions etc. $150 Gap payment*

Do you take on the day appointments?

Yes. Our philosophy is if your unwell we will see you. There may be a longer wait than scheduled appointments but we will try to have you seen by a Doctor as quickly as possible.

Do I need an appointment for prescriptions and results?

Yes. Prescriptions require an appointment. No prescriptions will be issued without an appointment. This is done for Patient safety. Generally, there will be no out of pocket cost for repeat prescriptions prescribed previously to existing Patients (not pain medication, antibiotics etc). Your test results are important and we have systems in place to inform you if you need to discuss any abnormal tests with your Doctor. For results requiring urgent attention, we will contact you by phone to arrange an appointment with your Doctor. If you would like a copy of your results please book an appointment with your Doctor to discuss. Please note: we can only disclose results directly with the patient, their parent or guardian.

What are your privacy, telephone, and email policy?

PRIVACY Your medical record is a confidential document. We abide by the National Privacy Principles. If you would like a copy of our privacy policy or further information please talk to us. TELEPHONE POLICY You can leave a message with our reception team and they will forward your message to your doctor who will return your call as soon as possible. EMAIL POLICY Please note due to confidentiality we do not encourage communication by email. Emails sent to the clinic may not be responded to. Please book an appointment with your Doctor for all matters relating to your health (including paperwork to be completed).

Is after hours medical care available?

For existing practice patients ONLY, after hours medical attention is triaged by Beachside Doctors on 03 5981 8555, who will refer patients to local and public hospitals if required, or coordinate an urgent home visit if necessary. For urgent medical attention please call 000 or attend your local hospital.

Will I have to wait a long time to see a Doctor (like I have elsewhere)?

We understand your time is valuable. Running on time is a focus for our Doctors. Sometimes delay's occur due to emergencies, but these instances should be rare.